Privacy Policy

Trenta, Inc. ("Trenta," "we," "our," or "us") operates the Trenta application as a commercial service. This SERVICE is provided by Trenta, Inc. and is intended for use as is. Trenta is accessible from https://www.trenta.ai.
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One of our main priorities is the privacy of our visitors. This page informs visitors regarding our policies on the collection, use, and disclosure of personal information when using our Service.
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This Privacy Policy applies only to our online activities and is valid for visitors to our website concerning the information they shared and/or collected in Trenta. This policy does not apply to any information collected offline or via channels other than this website.
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The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Trenta unless otherwise defined in this Privacy Policy.

Consent

By using our Service, you consent to the collection and use of information per this policy. The personal information that we collect is used to provide and improve the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to first name, last name, email, and phone number.
If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of your message and/or attachments, and any other information you choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
The information that we request will be retained by us and used as described in this privacy policy.
The app uses third-party services that may collect information used to identify you.

Third-party service providers used by the app include, but aren't limited to:

• Slack
• AWS
• Google Cloud
• JIRA
• Hubspot

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through our partners, including customer service, updates, and marketing purposes
• Send you emails
• Find and prevent fraud

Log Data

Whenever you use our Service, in case of an error in the app, we collect data and information (through third-party products or application logs). This Log Data may include information such as your device's Internet Protocol ("IP") address, device name, operating system version, app configuration, time and date of use, and other statistics.
Log files also log visitors when they visit websites. The information collected includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and possibly the number of clicks. This data is not linked to personally identifiable information and is used for analytics.

Cookies

Cookies are small files used as anonymous unique identifiers. They are sent to your browser from the websites you visit and stored on your device's memory.
Trenta does not explicitly use cookies. However, third-party services we utilize may use cookies to collect information and improve their services. You can accept or refuse these cookies, but refusal may impact your ability to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals for:

• Service facilitation
• Providing the Service on our behalf
• Performing Service-related services
• Analyzing how our Service is used

These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing your personal information and use commercially acceptable means of protecting it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Links to Other Sites

Our Service may contain links to other sites. Clicking on a third-party link will direct you to that site, which we do not operate. We strongly advise reviewing the privacy policy of these websites, as we assume no responsibility for their content, policies, or practices.

Children’s Privacy

Our Service does not address anyone under 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we delete it immediately. If you are a parent or guardian aware that your child has provided us with personal information, please contact us for necessary actions.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, California consumers have the right to:

• Request disclosure of collected personal data.
• Request deletion of personal data.
• Opt-out of the sale of personal data.

If you make a request, we have one month to respond. To exercise these rights, please contact us.

GDPR Data Protection Rights

We ensure that you are fully aware of your data protection rights. Every user is entitled to:

• The right to access personal data copies.
• The right to rectify inaccurate information.
• The right to erase personal data under certain conditions.
• The right to restrict processing under certain conditions.
• The right to object to processing under certain conditions.
• The right to data portability.

If you make a request, we have one month to respond. To exercise these rights, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy periodically. We advise reviewing this page for changes. Updates will be posted on this page.